Bets 360 FAQ — answers to your questions

Only one account per mobile number is allowed on Bets 360. Creating multiple accounts may result in suspension and forfeiture of your balance. Play fair — one account gives you access to everything.

For KYC (Know Your Customer) verification, you'll need to upload a photo of your National ID (NID) or passport along with a selfie. Verification is usually completed within 24 hours. You can still place bets without completing KYC, but it is required for large withdrawals.

Yes, after logging in you can update your email, address, and preferred language in your profile settings. To change your mobile number or date of birth, you'll need to contact our support team. Log In and go to your Profile page.

Log in to Bets 360 and go to the "Deposit" option. Select your preferred method — bKash, Nagad, or Rocket. Enter the amount and your mobile wallet number, then confirm with your OTP. Your balance will be updated within seconds. For more details, Payment Page here.

The minimum deposit at Bets 360 is just ৳200 BDT and the minimum withdrawal is ৳500 BDT. The maximum daily withdrawal limit varies by VIP tier. on the Transactions page Full details on all limits are available.

Most withdrawal requests are processed within 15 minutes to 1 hour. Verified KYC accounts are processed even faster. Requests made between midnight and 6 AM may be processed in the morning. If you experience any delays, please contact us via live chat.

First, make sure your mobile wallet has sufficient balance and that the number you entered is correct. In the event of a failed transaction, funds are returned within 24 hours. If that doesn't happen, contact our support team with your transaction reference number and we'll resolve it promptly.

When you open a new account at Bets 360 and make your first deposit, a welcome bonus is automatically credited to your account. To learn about the bonus amount and terms, Rewards Page Check it out. If you have a promo code, make sure to enter it during registration.

Most bonuses come with wagering requirements, meaning you'll need to bet the bonus amount a set number of times before withdrawing. This typically ranges from 5x to 20x. Each bonus has its own specific terms on the Rewards page and in the terms and conditions provided.

Cashback is generally credited every Monday as a percentage of the previous week's losses. If you receive a free bet, you'll see a "Use Free Bet" option on your betting slip. In both cases, the offer must be used within the specified validity period. Full details on the Rewards page here.

Bets 360's VIP program lets you earn points on every bet you place. As your points accumulate and you move up the tiers, you unlock higher cashback rates, faster withdrawals, and exclusive offers. The VIP tiers are Bronze, Silver, Gold, Platinum, and Diamond. Full details on the Rewards page available.

Odds are a numerical representation of how likely an event is to occur. For example, placing a BDT 100 bet at odds of 1.80 returns BDT 180 if you win (a profit of BDT 80). Higher odds mean higher risk — but also a bigger reward. Bets 360 supports both decimal and fractional formats. Learn more on the Sports page here.

Live betting, or in-play betting, lets you place bets while a match is already underway. At Bets 360, on the Sports page Click the "Live" tab to see ongoing matches and bet at real-time odds. Quick decisions are key in live betting, as odds change rapidly.

Once a bet is confirmed, it generally cannot be cancelled. However, a "Cash Out" option is available on selected matches, allowing you to claim a partial or full payout before the match ends. If cash out is available, it will appear on your betting slip.

A parlay or combo bet combines multiple matches on a single betting slip. If all your bets win, the odds are multiplied together for a much larger payout. However, if even one bet loses, the entire parlay is void. At Bets 360, you can add up to 15 matches in a single parlay.

on the Login page Click the "Forgot Password?" link. Enter your registered mobile number and an OTP will be sent to you. Verify the OTP and set your new password. The whole process takes under 2 minutes.

Go to the "Security" section in your account settings and enable "Two-Factor Authentication". Each time you log in, you'll need to verify your identity with an OTP sent to your mobile. This is the most effective way to protect your account from unauthorized access.

Bets 360 uses 256-bit SSL encryption to keep all data secure. Your personal and financial information is never shared with third parties. Our Privacy Policy Fully GDPR compliant, with real-time fraud detection also in place.

on the Download page to download the Android APK. Before installing, go to your phone's settings and enable "Install from unknown sources". Tap the APK file to begin installation. The entire process takes under a minute and the app is completely free.

Yes, iOS users can access Bets 360's mobile-optimized website through the Safari browser. Additionally, On the app page Find the latest iOS version update details here. Add the website to your home screen for an app-like experience.

Start by closing the app and reopening it. Check that your internet connection is working. If the problem persists, uninstall the app and Download Page and install the latest version. Low storage on your phone can also cause issues — free up some space by deleting unnecessary files.

You can enable or disable push notifications from the "Profile > Settings > Notifications" menu in the app. We recommend keeping notifications on for bonus offers, live match updates, and withdrawal confirmations.

You can set daily, weekly, and monthly deposit limits from the "Responsible Gambling" section in your account settings. You can also take a temporary break from your account for a set period. For more details, Responsible Gaming page here.

The "Self-Exclusion" or "Cooling-Off Period" feature lets you temporarily suspend your account for anywhere between 24 hours and 6 months. No betting or deposits will be possible during this time. You can also activate this through the support team.